Privacy Policy

Effective Date: June 12, 2025

At ZAJCO International Pvt. Ltd. and Zumarud Al Jazeera General Contracting Company (collectively, “ZAJCO,” “we,” “us,” or “our”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our websites, services, and business operations.

By accessing our websites or using our services, you agree to the terms of this Privacy Policy.

1. Who We Are

ZAJCO International Pvt. Ltd. operates primarily in India, while Zumarud Al Jazeera General Contracting Company operates in Saudi Arabia, Oman, and Qatar. Together, we are a leading provider of integrated engineering solutions, including Low Current Systems, Electro Mechanical Engineering, and Information Technology solutions. We partner with major global brands to deliver cutting-edge technology and 24×7 support across all our operational regions.

2. Information We Collect

We may collect various types of information from and about you, including:

a. Personal Information: This includes information that can identify you personally, such as:

• Contact Details: Name, company name, job title, email address, phone number, physical address.
• Inquiry Details: Information you provide when submitting forms, requesting quotes, or contacting us for support.
• Business Information: Details related to your company and its needs for our services.
• Marketing Preferences: Your preferences regarding receiving marketing communications from us.

b. Usage Data: When you visit our website, we may automatically collect certain information about your device and Browse activity. This may include:

• Your IP address
• Browser type and version
• Operating system
• Pages visited on our site
• Time spent on those pages
• Referring website addresses
• Date and time of access

c. Information from Third Parties: We may receive information about you from our global technology partners (e.g., Siemens, Tunstall, Avaya, Schneider Electric, Honeywell), service providers, or publicly available sources, to the extent permitted by law.

3. How We Collect Your Information

We collect information through various methods:

• Direct Interactions: When you fill out forms on our website, send us emails, call us, or engage with our team directly.
• Automated Technologies: As you navigate our website, data is collected automatically through cookies, server logs, and other similar technologies (see Section 6).
• Third Parties: From our business partners and service providers who assist us in providing our services.

4. How We Use Your Information

We use the information we collect for various business purposes, including:

• To Provide and Manage Services: To respond to your inquiries, process your requests, provide project quotes, manage contracts, and deliver our engineering solutions.
• To Improve Our Website and Services: To understand how users interact with our website, troubleshoot issues, analyze trends, and enhance our service offerings and user experience.
• For Communication: To send you updates, service-related notices, technical alerts, and administrative messages.
• For Marketing and Promotion: With your consent, to send you information about our services, promotions, news, and events that may be of interest to you. You can opt-out of these communications at any time.
• For Security and Fraud Prevention: To protect our website, systems, and operations from unauthorized access, fraud, and other malicious activities.
• For Legal and Compliance Purposes: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests in Saudi Arabia, India, Oman, Qatar, and internationally.

5. Sharing Your Information

We may share your information with the following categories of recipients:

• Internal ZAJCO Entities: Within ZAJCO International Pvt. Ltd. (India) and Zumarud Al Jazeera General Contracting Company (Saudi Arabia, Oman, Qatar) for business operations, service delivery, and internal administration, ensuring data is handled consistently across our group.
• Service Providers: Trusted third-party vendors and partners who perform services on our behalf, such as IT support, website hosting, analytics, marketing, and customer support. These parties are contractually obligated to protect your data and use it only for the purposes for which it was provided.
• Global Technology Partners: With our partners (e.g., Siemens, Tunstall, Avaya) when necessary to deliver integrated solutions or for product support.
• Legal and Regulatory Authorities: When required by law or in response to valid legal requests (e.g., court orders, government inquiries) in the jurisdictions where we operate.
• Business Transfers: In connection with any merger, acquisition, sale of assets, or other business transaction involving ZAJCO, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

6. Cookies and Tracking Technologies

Our website uses “cookies” and similar tracking technologies to enhance your Browse experience, analyze site usage, and support our marketing efforts.

• Cookies: Small text files placed on your device by websites that you visit. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site.
• Types of Cookies We Use:
  
  • Strictly Necessary Cookies: Essential for the website to function correctly.
  • Analytical/Performance Cookies: Help us understand how visitors interact with our website, allowing us to improve its performance.
  • Functionality Cookies: Remember your preferences to provide a more personalized experience.
  • Targeting/Advertising Cookies: Used to deliver relevant advertisements to you based on your interests.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

7. Data Security

We implement robust technical and organizational security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include encryption, access controls, secure servers, and regular security assessments. Despite these efforts, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Data Protection Rights

Depending on the jurisdiction you are located in (e.g., India’s Digital Personal Data Protection Act, or general privacy principles applicable in Saudi Arabia, Oman, and Qatar), you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure (Right to be Forgotten): Request deletion of your personal data under certain circumstances.
• Right to Restrict Processing: Request the restriction of processing your data under certain conditions.
• Right to Data Portability: Request transfer of your data to another organization or directly to you, in a structured, commonly used, machine-readable format.
• Right to Object: Object to the processing of your personal data, particularly for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in Section 13. We may require you to verify your identity before fulfilling your request.

10. Links to Other Websites

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will take steps to delete such information from our records.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Effective Date” at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically for any updates. Your continued use of our website or services after any changes signifies your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For ZAJCO International Pvt. Ltd. (India): Building No./Flat No.: 8/575 Gandhinagar Road, Mudickal Post Perumbavoor, Ernakulam District Kerala – 683547 India Email: support.india@zajcosa.com

For Zumarud Al Jazeera General Contracting Company (Saudi Arabia, Oman, Qatar): Buraydah Al Qasim 52382 Saudi Arabia Mobile: +966 50 324 3497 Email: zajcosa@zajcosa.com